Refund Policy

To qualify for a refund, the item must be unused, unworn, undamaged, and returned with all original packaging, certificates, tags, serial cards, and accessories.

Once the returned item is received and inspected, the Nine11 team will confirm whether the refund has been approved.

Approved refunds will be processed through the original payment method where possible.

Refund processing times may vary depending on the bank, card provider, or payment platform.

Engraved, personalised, custom-built, worn, damaged, or incomplete items are not eligible for refund unless there is a confirmed manufacturing defect.

For refund support, please contact the Nine11 Concierge.