Customer Care
Delivery, Returns & Warranty
Everything you need to know about receiving, returning, exchanging, and servicing your Nine 11 timepiece.
Shipping timelines.
UAE: insured express delivery in 2–4 working days from dispatch. Free of charge on every order.
GCC: 3–6 working days. International: 5–10 working days, shipped DDP with duties and taxes included at checkout.
Engraved and personalised pieces add 3–5 working days to the timeline for hand-finishing in the Abu Dhabi atelier.
14-Day Returns & Exchanges
Unworn, sealed pieces may be returned or exchanged within 14 days. Engraved or personalised pieces cannot be returned for change of mind, unless there is a manufacturing defect.
To start a return, contact concierge with your order number. We arrange collection in the UAE and provide a prepaid label for international customers.
How refunds are issued.
Refunds are issued to the original payment method within 5–7 working days of the return being received and inspected. Original shipping costs, where paid, are refunded on a full return.
Sizing, strap, or model swaps.
Unworn, sealed pieces may be exchanged within 14 days for a different strap, size, or model of equal value. Any price difference is settled at exchange.
One-year international warranty.
Every Nine 11 timepiece is covered by a one-year international warranty against manufacturing defects in movement and case. Warranty is activated when your piece is registered on the Owner's Registry.